Privacy Policy

1. All Client Companies connected with a block/estate under a management agreement with us
2. Customers that own properties within those blocks/estates
3. Sub-tenants of those customers
4. Other non-customers with whom we must deal with to carry out our contract
5. Prospective clients/customers whom we deal with
6. Website Visitors

This privacy notice explains what personal data (information) we hold about you, how we collect it, and how we use and may share information about you during our management of your block/estate and after it ends. It also relates to the activities we undertake in relation to prospective clients. We are required to notify you of this information under the General Data Protection Regulation.

Please ensure you read this notice (sometimes referred to as a “privacy notice” and any other similar notice we may provide to you from time to time when we collect or process personal information about you. This privacy notice contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

Who we are

Joclar Property Management Ltd collects, uses and is responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

In this privacy notice, references to “we” or “us” means Joclar Property Management Ltd.

Data protection principles

We will comply with the data protection principles when gathering and using personal information, as set out in our GDPR data protection policy.

The personal information we collect and use: Information collected by us

In the course of Managing your block/estate we collect the following personal
information when you provide it to us:
Name, address, email address, telephone number, mobile number, backup numbers
Access information, non-resident address, email address, (only if required to carry out our
contract).
Financial details such as bank details and transaction records
Images on documents.
Mortgage Details

The provision of names, addresses, telephone numbers, mobile numbers, backup numbers, access information, non-resident address, email address, and relatives’ details is required from you to enable us to perform our contract as managing agent appointed for and on behalf of your landlord or resident management company. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

The provision of financial details is required from you to enable us to perform our contract as managing agent appointed for and on behalf of your landlord or resident management company (if applicable).
The provision of collecting mortgage details is sometimes required from you to enable us to perform our contract, on behalf of your landlord or resident management company (if applicable).
The provision of collecting images on documents is sometimes required from you to enable us to perform our contract, specifically for verifying identity as managing agent appointed for and on behalf of your landlord or resident management company (if applicable).

In the course of marketing activities (where applicable) we collect the following personal information when you provide it to us:

Name, address, email address, email addresses, telephone number, mobile number, backup numbers.
The provision of names, addresses, telephone numbers, mobile numbers, backup numbers is required from you to enable us to carry out legitimate business interests in instances where we reasonably believe you have an interest in engaging our services.

The personal information we collect and use: information collected from other sources

We also obtain personal information from other sources as follows:

Access information, names, addresses, telephone numbers, mobile numbers, mortgage details from other parties we deal with for the proper performance of our contract such as solicitors, contractors, your neighbours, and managing agents who previously managed your estate

How we use your personal information

We will typically collect and use this information for the following purposes

For the performance of a contract you have with our client (the resident management company or landlord that has jurisdiction over your estate) and pursuant to which we are appointed as their agent.

For the purposes of our legitimate interests or those of a third party, but only if these are not overridden by your interests, rights or freedoms. This is only applicable to prospective clients/customers.

In the case of prospective clients/customers, the legitimate interests are that we believe the prospective client/customer wishes to engage a new managing agent, to their own benefit, at some point in the future.

We seek to ensure that our information collection and processing is always proportionate. We will notify you of any material changes to information we collect or to the purposes for which we collect and process it.

Who we share your personal information with

We routinely share the following categories of personal data:

names
addresses
telephone numbers
mobile numbers
backup numbers
access information
non-resident address
relatives’ details
Mortgage details
Email addresses

This personal information may be shared with the following categories of recipients:

Out-of-hours emergency service providers
Emergency services
Debt Recovery firms
Maintenance Contractors
Surveying firms
Regulatory bodies
Local authorities
Parking enforcement companies
Insurance companies
Insurance brokers
(internal) Software providers used by Joclar
Energy brokers
Solicitors
Loss adjusters

This data sharing enables us to perform our contract as managing agent or legitimate business interests (for marketing).

Some of those third-party recipients may be based outside the European Economic Area — for further information including on how we safeguard your personal data when this occurs, see ‘Transfer of your information out of the EEA’

We will share personal information with law enforcement or other authorities if required by applicable law.

We will not share your personal information with any other third party.

Where your personal information may be held

Information may be held at our offices and those of our group companies, and third-party agencies, service providers, representatives and agents as described above.

We have security measures in place to seek to ensure that there is appropriate security for information we hold including those measures detailed in our GDPR data protection policy.

Or, for example, a set number of years after a data subject ceases to be a lessee in that development.

How long your personal information will be kept

We will hold names, addresses, email addresses, telephone numbers, mobile numbers, backup numbers, access information, non-resident address, email address, relatives’ details for the duration of our management contract and seven years after the ending of our contract.

For prospective clients we will hold names, addresses, email addresses, telephone numbers, mobile numbers, backup numbers, access information, non-resident address, email address, relatives’ details for 6 years or upon written request of a previouslyinterested party.

Reasons we can collect and use your personal information

We rely on contract as the lawful basis on which we collect and use your personal data.

In the case of prospective clients, we rely on legitimate interests as a reason for storing this data. Those legitimate interests are as follows:

The prospective client will have shown an active interest in Joclar Property Management Ltd being appointed as managing agent.
We, as a company, have reasonable grounds to believe that the prospective client has an interest in Joclar Property Management Ltd being appointed as managing agent

Your rights

Under the General Data Protection Regulation, you have a number of important rights free of charge. In summary, those include rights to:

fair processing of information and transparency over how we use your use personal information
access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
require us to correct any mistakes in your information which we hold
require the erasure of personal information concerning you in certain situations
receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
object at any time to processing of personal information concerning you for direct marketing
object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
object in certain other situations to our continued processing of your personal information
otherwise restrict our processing of your personal information in certain circumstances
claim compensation for damages caused by our breach of any data protection laws

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

email, call or write to us
let us have enough information to identify you
let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
let us know the information to which your request relates, including any account or reference numbers, if you have them

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a
supervisory authority, in particular in the European Union (or European Economic Area) state
where you work, normally live or where any alleged infringement of data protection laws
occurred. The supervisory authority in the UK is the Information Commissioner who may be
contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

Changes to this privacy notice

This privacy notice was published on 24 September 2024 We may change this privacy notice from time to time, and when we do we will inform you.

Do you need extra help?

If you would like this notice in another format (for example: audio, large print, braille) please contact us (see ‘How to contact us’ above).

Website specific Privacy Policy / Terms & Conditions:

Joclar Property Management Ltd is the sole owner of the information collected on this website. We only gather information we need to serve you and will not, without your permission, sell, share, or otherwise give this information to others in ways different from that which is disclosed in this statement, except in cases where in good faith we believe that the law requires us to do so.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the UK Data Protection Act 1998). We collect information about you for the following reasons:

(i) to process your order, and
(ii) to provide you with the best possible service

We may email you in the future with relevant information unless you have requested us not to. We will, in any case, give you the chance to refuse any marketing email from us or from another trader in the future and to opt out of any further correspondence. The type of information we will collect about you includes: your name, address, telephone number/s, email addresses, any other relevant contact details.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to-date. You can check the information that we hold about you by requesting it from us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law. If you reside in the EU, and we intend to transfer your information outside the EEA (European Economic Area), we will always obtain your consent first.

Cookies:

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

Disclaimer:

Joclar Property Management Ltd makes absolutely no guarantee or warranty, either express or implied, as to the quality, suitability, reliability, fitness for purpose or the accuracy of any information on its website. All such guarantees or warranties are expressly excluded to the fullest extent permitted by law.